Frequently asked Questions

Can we help you with something?

1. General

1.11 What is a Homerr?
1.12 Can anyone be a Homerr?
1.13 How do I register to become a Homerr?
1.14 How do I set my preferences as a Homerr?
1.15 How do I set my availability?
1.16 How do I choose my rate?
1.17 When and how do I get paid?
1.18 When will my balance be credited?
1.19 How do I get customers and how do customers find me?
1.20 How does the customer knows he/she can trust me?
1.21 Which packages can I accept?
1.22 Am I obliged to accept packages for everyone?
1.23 At which hours of the day are packages being delivered?
1.24 Where do I find the details of the customer or myself as a Homerr?
1.25 Which of my personal data will be visible for my customers?
1.26 The app is not working properly, what can I do?

2. Pickup service & Delivery service

2.11 I’ve received an order, now what?
2.12 What do I do when a package has been delivered to me?
2.13 What do I do when the customer has picked up the package from me or when I delivered the package at the customer?
2.14 What can I do if the package is damaged upon delivery?
2.15 What can I do if a package has not been delivered within the estimated delivery time?
2.16 What can I do if I don’t get a Pickup or Delivery request from the customer?
2.17 What can I do if the customer does not pick up the package?
2.18 What do I do if the delivery driver makes a comment about the name on the package?
2.19 What can I do if a package is delivered as cash on delivery?
2.20 Which logistics service is used for my Track & Trace code?
2.21 What can I do if I’m not home when the package is delivered?
2.22 What can I do if the customer is not at home when I want to deliver the package?

3. Return service

3.11 When can the customer use the Return service?
3.12 I’m receiving an Return Request now what?
3.13 What can I do after I’ve picked up the package?
3.14 What can I do after I sent the package at the post office / logistics service?
3.15 What can I do if I can not change the status of the package?
3.16 What can I do if I have not received a receipt /proof of shipment?
3.17 What can I do if I can not pick up the package anymore and want to cancel my Pickup appointment?
3.18 What can I do if the customer is not at home during a Pickup appointment?
3.19 Can I send a package by registered post on behalf of the customer?
3.20 What can I do when the customer does not have a Freepost address or a prepaid shipping label?
3.21 What can I do if I still have to pay for shipping at the post office / logistics service?
3.22 How long can I respond to a Return request?

4. My question is not listed

4. My question is not listed.

1. General

1.11 How do I register?
1.12 What is a Homerr?
1.13 How do I know which service I have to select?
1.14 How do I find a Homerr in my neighborhood?
1.15 How much do I pay to have it delivered by a Homerr?
1.16 How and when do I pay?
1.17 Which subscriptions can I choose from?
1.18 What size and weight can my package be for shipping?
1.19 How do I know if I can trust the Homerr?
1.20 Is it possible to insure the shipment of the package?
1.21 Can I send or deliver a package as cash on delivery to a Homerr?
1.22 Where can I find the details of the Homerr or my own?
1.23 The app is not working properly, what can I do?

2. Pickup service & Delivery service

2.11 How do I use the address of the Homerr when making online purchases?
2.12 How does the Homerr know my package is being delivered to him?
2.13 How do I know when the package will be delivered?
2.14 Why is it useful to send the Track & Trace code to the Homerr?
2.15 How do I know my package has been delivered to the Homerr?
2.16 What if the Homerr is not at home when my package is being delivered?
2.17 Is there a guarantee my online order will be delivered without damage?
2.18 How do I make an appointment to pick up my package or to have it delivered?
2.19 What if the Homerr does not respond to my request for Pickup or Delivery?
2.20 What if the Homerr is not at home during the pickup appointment or does not show up at a Delivery appointment?

3. Return service

3.11 When can I use the return service?
3.12 How do I place a Return request?
3.13 How do I know my package was delivered to the post office / logistics provider?
3.14 What if the Homerr does show at the pickup appointment?
3.15 Is there a guarantee that my package will be properly delivered?
3.16 What if the Homerr does not respond to my Return request?
3.17 Can I send a paid shipment without a Freepost number or a prepaid shipping (return)label?
3.18 Can I make a shipment by registered mail?
3.19 What if the Homerr still has to pay at the post office / logistics provider?

4. Is your question not listed

4. Is your question not listed?